1. Introduction

At HKmifi, we want our customers to always enjoy the best possible service experience. To cater for the increasing data use by all our customers we continue to invest in building mobile network capacity. Mobile bandwidth is shared by all our customers and utilisation by each customer will be different. Generally heavy users will take up more capacity and cause congestion to the network which will affect other users. In order to ensure all our customers can enjoy the best possible experience we will use a fair usage policy to manage our network performance.

The principles of our Fair Usage Policy are to:

i) ensure fair access to the Mobile Service for all users of the mobile network at all times;

ii) ensure that our network performance is not adversely effected by extreme usage; and

iii) enable the use of high bandwidth applications for local services, such as Peer-to-Peer file sharing, but restrict excessive usage that may impact on mobile network performance.

2. Action we may take

We may monitor usage of your Mobile Service. If in our reasonable opinion, the use of your Mobile Service is excessive or unreasonable (e.g. you have reached the fair usage level of the Mobile Service as specified by us from time to time), we may manage access of the Mobile Service in a reasonable manner (for example, lowering your priority to access the Mobile Service or our network resources or restricting the throughput or amount of data transferred). If we do take any action, you still have to pay any charges incurred for usage.

After you have reached 2048MB mobile data usage between 00:00 to 23:59 each day (the fair usage level per calendar day), you can still continue to use the service. However, your network specification will be lowered at not less than 300kbps. Hong Kong Mifi Service Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 128kbps.

3. Revisions

We reserve the right to change the terms and conditions of this Policy from time to time. Please refer to our website or visit our shops for latest version. Nothing in this Policy overrides nor prejudices our rights under the terms and conditions of the Mobile Service Agreement.

Effective on 3 January 2018