How do I know if you have received the device that I returned?

After the device is returned, the applicant will receive a Return Confirmation Email. Additionally, the applicant can sign in to the account to check the status of the order.

What if I can't return the device on time?

You will be charged standard daily fee for each additional day you have the device. If your rental period is postponed due to force majeure, a 1-day rental fee can be exempted. However, the applicant should provide the related documents.

If I forget to return the device on the last day of my rental period, what should I do?

Please return the device on the last day of your rental period. You can ship the device using SF Express. The postmark date will be regarded as the return date. Please note that the we will pay for the delivery fee.

When I receive the device if I use delivery service?

As we are utilising the services of a third party shipping company to deliver the device. Generally, the device will be delivered to your designated address during 09:00-18:00, 0-2 days before your designated pick up date.

Will I get the notification when the device is shipped?

When the device is dispatched, the applicant will receive a Ship Notification Email where the tracking number is stated.

Can I choose the time of day I want my device delivered?

We cannot facilitate specific delivery times, for orders being shipped using a third party delivery company. The delivery company determines its routes and timings and we have little control over when an attempt will be made.

Can I edit the order or extend the rental?

Please contact us as early as possible before/during your trip. We will assist you in editing the order immediately within service hours once we receive your messages. When calling or messaging, please provide information below: The applicant’s cell phone number or the order number Modification that you feel like making Only when the order is edited successfully will you receive the reply from us. Additionally, if you feel like changing order items or canceling the order, a cancellation fee of HKD$100 will incur.

If my rental period changes after placing the order, what should I do?

Please contact us as early as possible before your trip. We will assist you in editing the order immediately within service hours once we receive your messages. When calling or messaging, please provide information below: The applicant’s cell phone number or the order number The correct rental period We can assist you in advancing or postponing the correct rental period for 7 days. If your correct rental period is out of this range, please rebook the first and contact us to cancel the previous order. Please note that once the order is edited, it can be no longer edited again.

What happens if I want to cancel my order?

Please contact us as early as possible before your trip. Otherwise, you will be charged a cancellation fee. We will assist you in canceling the order within service hours once we receive your messages. When calling or messaging, please provide the applicant’s cell phone number or the order number. Once order is canceled, it cannot be restored. In case the order cancellation is caused by the flight suspension due to force majeure, no cancellation fee will incur. However, the applicant should provide the related documents when applying for the order cancellation.

I have received the device but I can't go abroad due to the flights suspension. Will I be charged extra?

If your rental period is postponed due to force majeure, a 1-day rental fee can be exempted. However, the applicant should provide the related documents. ■ Flight Cancellation If the applicant has no need for the router, please contact us to cancel the order. The router should be returned with the related documents no later than the first day of the rental period. ■ Flight Suspension If the applicant still has a need for the router, please contact us to modify the rental period. The router should be returned with the related documents no later than the first day of the rental period.

FAQs Archive - Pocket WiFi Rental Hong Kong - Start from HKD49/day

How do I know if you have received the device that I returned?
Categories: ReturnBy Mark Tang0.1 min read
After the device is returned, the applicant will receive a […]
Read article
What if I can’t return the device on time?
Categories: ReturnBy Mark Tang0.2 min read
You will be charged standard daily fee for each additional […]
Read article
If I forget to return the device on the last day of my rental period, what should I do?
Categories: ReturnBy Mark Tang0.2 min read
Please return the device on the last day of your […]
Read article
When I receive the device if I use delivery service?
Categories: Pick UpBy Mark Tang0.2 min read
As we are utilising the services of a third party […]
Read article
Will I get the notification when the device is shipped?
Categories: Pick UpBy Mark Tang0.1 min read
When the device is dispatched, the applicant will receive a […]
Read article
Can I choose the time of day I want my device delivered?
Categories: Pick UpBy Mark Tang0.2 min read
We cannot facilitate specific delivery times, for orders being shipped […]
Read article
Can I edit the order or extend the rental?
Categories: ModifyBy Mark Tang0.4 min read
Please contact us as early as possible before/during your trip. […]
Read article
If my rental period changes after placing the order, what should I do?
Categories: ModifyBy Mark Tang0.5 min read
Please contact us as early as possible before your trip. […]
Read article
What happens if I want to cancel my order?
Categories: ModifyBy Mark Tang0.5 min read
Please contact us as early as possible before your trip. […]
Read article
I have received the device but I can’t go abroad due to the flights suspension. Will I be charged extra?
Categories: ModifyBy Mark Tang0.5 min read
If your rental period is postponed due to force majeure, […]
Read article

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FAQs

How do I know if you have received the device that I returned?

What if I can’t return the device on time?

If I forget to return the device on the last day of my rental period, what should I do?

When I receive the device if I use delivery service?

Will I get the notification when the device is shipped?

Can I choose the time of day I want my device delivered?

Can I edit the order or extend the rental?

If my rental period changes after placing the order, what should I do?

What happens if I want to cancel my order?

I have received the device but I can’t go abroad due to the flights suspension. Will I be charged extra?

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